Terms of Service
Last update: 6.2.2025
By subscribing to Slotti ("Service") or by using it you accept these terms on behalf of the entity or organisation you represent and enter into an agreement with Teonos Oy ("Provider") regarding the Service. If you do not accept these terms you have no right to use the Service or any materials related to it.
1. Terminology
In this agreement "You", "Subscriber" or "Customer" refers to You as a user of the Service, it's website or any other material related to the Service. "We", "Provider" and "Teonos Oy" refers to Teonos Oy which provides the Service. "Service", "System", "Booking system", "Point of Sale system" or "POS system" refers to the Slotti service.
2. Scope and parties
These terms apply to Agreements under which Teonos Oy provides the Service to you. The person signing up the Service confirms that they have either the right to sign on behalf of the legal entity they represent or other necessary authorization to conclude this Agreement.
3. Service content
The Service is an online appointment scheduling system and POS system provided over a computer network. Teonos Oy determines all matters related to the implementation and modifications of the Service and has the right to change the Service, any related hardware, and other materials at its discretion at any time.
The Service does not include the devices, software, or network connections necessary for its use; acquiring and maintaining these is the customer’s responsibility. The customer is also responsible for ensuring that their devices or software do not interfere with the operation of the Service.
The Service may contain links to third-party websites. The Provider is not responsible for the use or contents of these links.
4. Contact Information
The contact and billing information provided by the Customer must be complete. The Customer is responsible for updating their information in the Service immediately upon any changes.
The Customer grants the Provider permission to process the information stored in the Service by the Customer, as well as the technical data listed in section 12, for the purpose of providing the Service.
If the Customer wishes the Provider to process more or less data than specified above, the Customer must contact the Provider to modify the agreement immediately, but no later than 14 days after accepting this agreement.
5. Use of the Service and Customer Responsibility
The following sections define the permitted use of the Service, and any deviation from these terms constitutes a breach of the agreement.
- The Customer may not share or upload content through the Service that is illegal, harmful, or otherwise inappropriate. The Customer is also responsible for ensuring that they have the rights to use any material they share through the platform. Upon request, any content that violates these terms must be removed immediately.
- The Customer may not use a false name or impersonate another natural or legal person when using the Service.
- The Customer may not intentionally disrupt the operation or security of the Service, nor attempt to gain unauthorized access to the Service’s data or any part of the Service.
- The Customer may not use the Service for illegal marketing or any other unlawful activities, including the use of the Service’s communication features (such as emails or text messages) without the recipient’s proper consent.
- The Customer is responsible for ensuring that the Service is suitable for their operations and intended use. The Service is not intended for use by healthcare professionals or for processing patient data.
- The Provider has the right to remove content that violates these terms or suspend the Customer’s access to the Service if the Provider suspects a breach of the terms or based on an official authority’s decision.
6. Account, Username, and Password
The account created for the Service is company-specific. The account, its information, and other users are managed by the administrator(s). If the account includes freelancers or representatives of other companies as users, the account still remains the property of the company to which it is registered.
Using the Service requires a personal username and password. The user must change these when requested. The Provider also has the right to change them if necessary. Such changes may be required, for example, for security reasons.
The username and password are personal and must not be shared or disclosed to anyone else. They must be stored securely, and the Customer is responsible for all use under their credentials. The Customer must immediately notify the Provider via email of any unauthorized use or attempted unauthorized use of their username and password.
7. Trial Use
The Customer may have a free trial period at the beginning of their use of the Service. The trial does not incur any charges, provided it is conducted in good faith. The trial period ends automatically unless the Customer confirms the order and starts paid usage. The Provider is not responsible for the Service during the trial period.
8. Price and Payment Terms
The Customer is obligated to pay for the use of the Service according to the currently valid price list set by the Provider.
Subscription-based fees are charged at the beginning of each billing period for the upcoming period. Transaction-based fees are charged monthly for the previous month.
Commissions based on payment transactions (e.g., for online payments) and other related fees may be deducted directly from payouts to the Customer, including by the payment service provider.
The Provider has the right to accumulate charges from multiple months into a single invoice. Prices are subject to value-added tax (VAT) and any other applicable taxes, duties, or public charges.
The Provider has the right to change the prices of the Service by notifying the Customer at least thirty (30) days before the change takes effect.
9. Term and Termination of the Agreement
The agreement remains in effect until either party terminates it in writing. The Customer may terminate the Service at any time, with termination taking effect at the end of the current billing period. The Provider may terminate the Service with a notice period of one (1) full calendar month.
Either party may terminate the agreement immediately by written notice if the other party breaches this agreement.
Upon termination of the agreement, the Provider is entitled to delete the Customer’s account and all related data.
The Customer may request a copy of their customer registry at the time of account termination, but no later than thirty (30) days after the termination of the agreement.
Upon receiving such a request, the Provider will make the registry available to the Customer within thirty (30) days in CSV format.
10. Amendments to the Agreement
The Provider may amend these terms at any time by notifying the Customer via email or through the Service. The Customer accepts the updated terms by continuing to use the Service or rejects the changes by terminating the agreement.
11. Limited Liability
The Provider is not liable for any indirect damages, loss or alteration of data, or any resulting damages or costs incurred by the Customer or third parties under any circumstances.
The Provider’s total aggregate liability to the Customer is limited to a maximum of fifty percent (50%) of the VAT-exempt fees paid by the Customer for the Service in the relevant calendar month.
Any compensation will be granted as a free usage period of the Service.
The Customer must submit a written and detailed claim within one (1) month of discovering the basis for the claim or from when they reasonably should have discovered it.
12. Processing of Technical Data
The Provider has the right to collect and process all data related to the use of the Service and data generated from its usage, such as IP addresses, device information, cookies, usernames, session durations in different sections of the Service, clicks, and other similar data. This is done for the purpose of delivering and improving the Service.
The data may also be used for informing Customers about Service features, marketing value-added services to the Customer, statistical analysis, preventing unauthorized use, and other Service development or maintenance purposes, as well as for managing the customer relationship.
13. Processing of Payment Transactions
The Service itself does not process or store credit card information. However, a payment terminal or online payment service can be integrated into the Service to handle payment transactions.
By integrating a payment terminal or payment service into the Service, the Customer agrees to familiarize themselves with the PCI DSS security standard and comply with all instructions and requirements set by the Provider, as well as those of the payment terminal and/or payment service provider, regarding payment transaction practices, devices, and operating environments.
14. Force Majeure
The Provider is not liable for delays, errors, or damages caused by an obstacle beyond the Provider’s reasonable control, which the Provider could not have reasonably foreseen at the time of entering into the agreement and whose consequences could not have been reasonably avoided or overcome.
Such obstacles include, but are not limited to, natural disasters, abnormal weather conditions, fires, earthquakes, acts of terrorism, power or network outages, disruptions in the Internet or other public network or telecommunications, cybersecurity attacks, strikes, labor disputes, or governmental regulations.
A labor dispute is considered a force majeure event even if the Provider itself is the target or participant. Similar force majeure events affecting subcontractors are also considered force majeure.
15. Applicable Law and Jurisdiction
This agreement is governed by the laws of Finland, excluding its conflict of law provisions. Any disputes arising from this agreement shall be settled in the District Court of Vaasa, Finland.
16. General Provisions
16.1 Notices
Notices required under these terms must be made in writing, such as via email. The Provider may also validly deliver notices to the Customer through the Service’s user interface.
16.2 Partial Invalidity of Terms
If any provision of these Terms is found to be invalid, the remaining provisions shall remain in effect. The Terms shall be interpreted in a manner that preserves the original intent of the invalid provision as closely as possible.
16.3 Waiving of Rights
If a party does not exercise a right under these Terms, this shall not be interpreted as a waiver of that right unless explicitly stated otherwise in the agreement.
16.4. Assignment and Subcontractors
The Customer does not have the right to assign the agreement to a third party. The Provider, however, has the right to assign the agreement to a third party. The Provider may also use subcontractors.